We were excited to be visiting San Diego for the first time and knew we wanted to stay close to the water and close to Sea World. The Hyatt Mission Bay Spa and Marina was an easy choice since it met both of our criteria.
We arrived later in the evening to check into our room. First impression …The hotel lobby was beautiful and welcoming. They had valets out when we pulled up as well as a luggage clerk on the ready .
The foyer was beautifully decorated, clean and welcoming.
At check in , they offered to upgrade us to a tower room with a marina view for a minimal cost. We considered it but asking more questions we realized it would not meet our needs so we declined. We then went over our details of the room we booked and at this point knew something was not right. It took quite awhile while the employee tried to work it out and then went to get a manager . When they returned , we were told the room we booked was not available that it was under renovation.
The manager offered us the tower room with a king bed and sleeper sofa or they could try to get the a room we booked together while we waited. We chose to wait to get the room ready so we would have the space we had planned on. We were exhausted from traveling and had already had a full day of adventures and were ready to just relax and swim.
After about 45min-1hour we went back to see the progress and the room was still not ready . At this point we were approaching 9 at night so we took the the first option the Manager Monica had offered us . It was a Tower room and she had a rollaway bed brought in as well.
She also offered us a room credit for breakfast for our whole family for the duration of our stay . She was amazing.She stayed calm and professional and tried to make the experience a good one despite all that had happened.
Upon entering the room we were quite surprised at the amount of space ! It fit us perfectly and had plenty of room even with a rollaway being brought in. I wish we would have asked to see it earlier vs waiting. It was more then enough space , clean and had stunning views.
Finally, we were ready to head to pool and relax a bit before bed .
Waking up the next day was breathtaking! The view of the Marina and the sun rise was spectacular and one of our favorite memories overall! It’s amazing at all the beautiful colors of the sky that God paints it.
We headed down to the breakfast buffet that was included with our stay ,courtesy of the manger. The event room was clean, well lit and nicely decorated. There was an assortment of fruit, muffins , cereal, bagels, as well as eggs, potatoes ,bacon and sausage . The waitstaff were all super friendly and attended all of our drink request. At one point in the meal, they came around with little shooters of fruity mock-tails to try which the kids loved!
This was our first experience with a Hyatt Hotel .The Hyatt Mission Bay Spa and Marina was conveniently located to Sea World , a beautiful hotel and had stunning views. Overall, we would love to try this hotel again under normal circumstances. At the time we traveled,many airports were shut down and guest were over extending their stay which is why there were not as many options for the other available rooms. If you are looking to stay in San Diego then we would recommend this hotel . The Manager,Monica,went above and beyond to provide great customer service.
Update:We did contact the hotel as well as Costco travel to let them know what had happened and they graciously took care of us. I value companies that take responsibility and make it right. We are looking forward to staying at another Hyatt .
